Frequently Asked Shipping Questions
Portland Direct Tile & Marble is a Oregon based company that only ships to the contiguous United States.
All international clients can have full tile orders delivered to a freight forwarder of their choice located within the U.S. clients should make sure the freight forwarder acknowledges the arrival of the shipment and should arrange for the shipment from their nominated forwarder warehouse toward the final destination. This is currently the only manner in which to have your full tile order shipped internationally.
Please note that once your freight forwarder takes possession of the shipment, Portland Direct Tile & Marble, and our freight shipping partners no longer are responsible for the condition of the material upon its arrival at the final destination. All damage or shortages must be noted at the time of delivery by our freight shipping partners, or prior to the material being shipped from the contiguous United States.
- Placing sample or full tile orders to Canada?
Shipping samples or tile orders to Canada - TEMPORARILY PAUSED
Thank you for your interest in sampling and ordering Portland Direct Tile's to Canada.
We have temporarily paused fulfilling any orders to Canada for both samples and full tile orders as we reevaluate and implement changes for Canadian shipments.We do not yet have an established date for when we will reopen shipments to Canada for samples and full tile orders.
The best way to be informed once we do begin fulfilling Canadian orders again is to sign up for our email newsletter (navigate to our homepage and scroll to the top right hand corner to sign up.)
We sincerely appreciate your understanding at this time and thank you for your interest.
- Can I pick up tile at your warehouse to save on shipping?
Absolutely! For samples we charge a refundable deposit that can be paid at the time the samples are picked up at will call in the showroom.
Most of our tile is shipped from our warehouse, which is located in Northwest Portland, and a small percentage drop shipped directly from domestic studios.
- Why is shipping so expensive?
The costs of shipping heavy tile
We completely understand that the shipping costs on a smaller order can be a large portion of the total cost, and this is especially true for "add-on" orders which is why we strongly suggest a minimum of 15% overage for a given project. Each box of tile weighs approximately 35-40 lbs and we shrink wrap and palletize all of our orders prior to shipping them via freight. This process is labor-intensive and costly, even if the size of your order is on the smaller side. Portland Direct Tile has learned the hard way that other shipping options have too high a likelihood of a large portion of your tile arriving cracked or broken, and due to this risk, we decided that for the client experience we will only ship online orders on palletized freight to secure every package properly.